Refund Policy
Effective Date: 1st January 2025
At Crowpot Travels, we strive to provide the best travel experience. We understand that plans can change and have designed our refund policy to be as fair and transparent as possible. Please read this policy carefully before making a booking.
1Cancellation by the Customer
If you wish to cancel your booking, you must notify us in writing (email or WhatsApp message) at the earliest. Cancellation charges are calculated based on the number of days before the tour departure date:
| Notice Period (Before Departure) | Cancellation Charge |
|---|---|
| 45 days or more | 10% of total tour cost |
| 30 – 44 days | 20% of total tour cost |
| 15 – 29 days | 35% of total tour cost |
| 7 – 14 days | 50% of total tour cost |
| 3 – 6 days | 75% of total tour cost |
| Less than 72 hours or No-Show | 100% of total tour cost (No Refund) |
* Cancellation charges are calculated on the total booking amount including all add-ons and supplements.
2Cancellation by Crowpot Travels
In rare cases, Crowpot Travels may cancel a tour due to:
- ✓Insufficient number of participants (minimum group size not met)
- ✓Natural disasters, extreme weather, or force majeure events
- ✓Government-imposed travel restrictions or bans
- ✓Safety concerns at the destination
3Refund Processing
Processing Time
Eligible refunds are processed within 7–10 working days from the date of cancellation approval. Your bank or payment provider may take an additional 2–5 working days to credit the amount.
Refund Method
Refunds are credited to the original payment method used at the time of booking (Credit/Debit Card, UPI, or Bank Account as applicable).
Non-Refundable Amounts
Visa fees, travel insurance premiums, and any third-party bookings (flights, special activities) made on your behalf are non-refundable once confirmed, as per the respective provider's policies.
4Date Change & Rescheduling
We offer one free date change per booking if requested 30 or more days before the departure date, subject to availability. Subsequent date changes will attract an administrative fee of ₹500 per person. Date changes requested within 30 days of departure are treated as cancellations and new bookings.
5Special Circumstances
In exceptional circumstances such as serious illness (with valid medical documentation), bereavement, or government-declared emergencies, we will consider waiving or reducing cancellation charges on a case-by-case basis. Please contact our support team with supporting documentation at the earliest.
We are not responsible for losses arising from events beyond our control (force majeure), including but not limited to natural disasters, pandemics, strikes, or political unrest. In such cases, we will endeavour to reschedule tours or provide partial refunds where possible.
6How to Request a Cancellation
To cancel your booking, please contact us through any of these channels:
Last updated: January 1, 2025 | Crowpot Solutions Private Limited
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