Frequently Asked Questions

You can book a tour by browsing our packages on the website, selecting your preferred tour, and clicking "Book This Tour". Fill in your travel dates, number of travellers, and contact details. Our team will confirm your booking within 24 hours.

Yes! We specialise in group tours for families, friends, and corporate groups. Contact us at +91 63803 14030 or email info@crowpottravels.com to discuss group rates and customised itineraries.

We recommend booking at least 15–30 days in advance for domestic tours and 45–60 days for international tours to ensure seat availability and better pricing. Peak season (Oct–Feb) bookings should be made even earlier.

Yes, modifications are possible subject to availability and may incur a change fee. Please contact our support team at +91 63803 14030 as soon as possible to request changes. Changes made within 7 days of departure may not be accommodated.

We accept payments via Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and bank transfers (NEFT/RTGS/IMPS). All online payments are secured with 256-bit SSL encryption.

Yes, a minimum deposit of 30% of the total tour cost is required to confirm your booking. The remaining amount must be paid at least 15 days before the tour departure date.

No hidden charges. Our tour prices are clearly listed and include all items mentioned in the inclusions. Any optional add-ons (travel insurance, visa assistance, etc.) are clearly priced separately before you confirm.

Yes, we offer Early Bird discounts of up to 10% for bookings made 60+ days in advance. We also run seasonal promotions — follow us on social media or call us to know about the latest deals.

Most packages include accommodation (as specified), meals (as mentioned), transportation (air/train/road as per itinerary), sightseeing as per the schedule, and a professional tour guide. Please check the individual tour page for exact inclusions.

Items typically excluded include personal expenses, travel insurance, visa fees, tips & gratuities, optional excursions, airfare (unless specified), meals not mentioned in the itinerary, and any items of personal nature.

Travel insurance is not included by default but is strongly recommended. We can assist you in purchasing travel insurance as an add-on to your package. Please ask our team for details.

Our standard cancellation policy: 30+ days before departure – 10% cancellation charge; 15–29 days before – 25% charge; 7–14 days before – 50% charge; less than 7 days or no-show – 100% charge. Please read our full Refund Policy for details.

Once your cancellation is approved, refunds are processed within 7–10 working days to the original payment method. Bank processing time may add 2–5 additional days depending on your bank.

In case of natural disasters, political unrest, or government-mandated travel bans, we will offer a full refund or free reschedule. For personal reasons, standard cancellation charges apply.

For domestic tours, carry a valid government-issued photo ID (Aadhaar, Passport, Voter ID, or Driving Licence) for every traveller including children. Train/flight tickets and your booking confirmation will be sent to your registered email.

For international tours, you need a valid passport (with at least 6 months validity beyond travel dates), required visas, and travel insurance. Our team provides full visa assistance for most destinations we cover.

Our tours welcome travellers of all ages. However, some adventure-based or trekking tours may have minimum age or fitness requirements. These are clearly mentioned on the individual tour pages. Children under 12 may travel at discounted rates.